Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz WayFree Ebook

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A Wall Street Journal bestsellerWhy are Mercedes-Benz customers so loyal and passionate?  Because the people at Mercedes-Benz are Driven to Delight In his previous bestsellers--The Starbucks Experience, The New Gold Standard, and Prescription for Excellence--Joseph Michelli revealed customer experience practices and strategies of beloved businesses. Now, in this timely new book, he shares the greatest customer-driven insights behind one of the most iconic brand names in the world: Mercedes-Benz


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